The VA Maintaining Internal Systems and Strengthening Integrated Outside Networks (MISSION) Act was passed with widespread bipartisan support by Congress and signed into law on June 6th, 2018. A key piece of this legislation is the Community Care Program, designed to give certain eligible veterans the ability to receive care from private, community-based primary or specialty care providers. The program also requires that the VA enter into contracts with private insurance networks to ensure that these veterans are getting the care they need. Per the official 2020 budget request, the program is funded for $8.9 Billion in 2020.

This program revolutionizes the current face of VA healthcare and is part of a significant modernization effort - one that requires substantial work. In this article Mission Act Update & the Future of VA Patient Care we take a look at:

• The challenges & opportunities associated with the Community Care Program
• An overview of the key enabling solutions the VA is looking to leverage to support the program
• The future of CX at the VA - data, tools, technology, and engagement