David Weisman PhD, CPXP

Director of Patient Experience NYC Health + Hospitals

Focus Day - Culture and Processes

1:30 PM Culture Changes – Empathy Across the Patient Experience Care Continuum

This panel will focus on: Training employees using ICARE strategies; Ensuring service recovery is a primary tool used to fix real time situations; Enhancing patient experience by coaching employees on core values

Check out the incredible speaker line-up to see who will be joining Rupalli.

Download The Latest Agenda

In Partnership With :

IDGA IDGA Defence IQ

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