Your Roadmap to Patient Experience for Veterans Excellence

Charting the course towards PX excellence

We invite you to use this roadmap as your operating model towards PX excellence. It builds upon the Patient Experience for Veterans Domains, providing an adaptable approach based on five key action-oriented stages. Start and maintain the dialogue about patient experience. Follow suit by taking deliberate actions towards your journey to PX excellence.

The VEO Patient Experience (PX) and the VEO Insight & Design teams designed this infographic in partnership with the Veterans Health Administration. This roadmap integrates ideas from VA facility leaders with best practices from the best in class private sector health systems. This roadmap is uniquely designed for VHA.

Roadmap courtesy of Jeffrey Tennen.