September 22 - 24, 2020 | Online
Patient Experience for Veterans 2020 Online Event
Care. Save. Evolve. Bringing quality service to enhance patient experience for our nation's veterans.
As the Department of Veterans Affairs enters its next decade, delivering excellent patient experience has become a crucial segment across the agency. Secretary Robert Wilkie designated Customer Experience (CX), better known around the industry as Patient Experience (PX) a top priority and a prime directive for the 2021 Fiscal Year. Since their genesis in 2015, the Veteran’s Experience Office (VEO), along with other segments of the VA, have been engaging in everything from enhancing digital feedback processes to rolling out helpful RedCoat volunteers for patient direction, all with the aim of instituting practical but innovative ways to enhance the quality of care given to patients.
The Patient Experience for Veterans 2020 Conference is strategically designed to increase awareness, collaboration and communication regarding the latest efforts to establish patient satisfaction among our nation’s veterans. We will focus on topics such as process excellence, IT and analytics integration, patient-clinician communication and telehealth as well as strengthening cultures of empathy and compassion. Our conference will also take an in depth look at how COVID-19 impacts patient experience processes and outcomes.
The Patient Experience for Veterans 2020 Conference is strategically designed to increase awareness, collaboration and communication regarding the latest efforts to establish patient satisfaction among our nation’s veterans. We will focus on topics such as process excellence, IT and analytics integration, patient-clinician communication and telehealth as well as strengthening cultures of empathy and compassion. Our conference will also take an in depth look at how COVID-19 impacts patient experience processes and outcomes.
***Note: Although the subject matter of this IDGA conference relates to VA programs, this is not a VA event, nor does the Department endorse or officially sanction IDGA or its events.***
Featured Speakers
Paul Tibbits MD
Executive Director, Office of Technical Integration
Department of Veterans Affairs
Michael Renfrow
Deputy Director for Patient Experience, Veterans Experience Office
Department of Veterans Affairs
Gerard Cox MD, MHA
Deputy Under Secretary for Health, Office of Organizational Excellence
Veterans Health Administration
Major Toni Hightower
Patient Experience Coach
U.S. Department of Veteran Affairs
Gerald Michaud
Executive Director, Office of Communications
Veterans Health Administration
Jennifer Perez MSW, LICSW
National Director, Transition and Care Management
Department of Veterans Affairs
Sherri Bauch
Associate Director, Office of Patient Advocacy
Department of Veterans Affairs
Rosetta Carrington Lue
Former Senior Advisor Architect and Design
Department of Veteran Affairs
Deb Brisch-Cramer
CNO Mental Health, Minneapolis VA Health Care System
Department of Veterans Affairs
Sean Bozorgzad MD
Founder and CEO
Potentia Analytics
Paula Roe RN, BSN, MBA/HCM, FACHE
Operational Excellence Practice Leader, Simpler Consulting
IBM Watson Health
Dustin Anderson
Director
Eagle Global Scientific
Manny Dominguez PhD
Founder and CEO
Simulocity
Nic Meyer
Patient Experience Coach, PX University, Veterans Experience Office
Department of Veterans Affairs
Sabrina Clark PhD, BCDPN, CAVS
Director, VA Voluntary Service
Veterans Health Administration
Stephanie Newson LPN, MAOM
LGBT Veteran Care Patient Advocate, Tennessee Valley Healthcare System
Department of Veterans Affairs
David Weisman PhD, CPXP
Director of Patient Experience
NYC Health + Hospitals
Vincent Rizzo, MD
Associate Director, Department of Medicine; Associate Director, Internal Medicine Residency Program
NYC Health + Hospitals
Denise Kitts
Chief Data Technology Officer, Office of Information and Technology
Department of Veterans Affairs
Maureen Khung
Associate Director, Office of Patient Centered Care
Department of Veterans Affairs
Jim Champy
Business Consultant & Author
jimchampy.com
Don Prisby Jr.
President and Founder
NorthPoint Advocates, LLC
Why Attend?
Hear how positive patient experience directly impacts patient recovery and medical facilities overall ratings.
Engage in virtual discussions to identify initiatives that enhance patient experience with leaders across the VA and top medical centers.
Learn about the latest developments in the Community Care Program and the Mission ACT 101 and how this will affect the future of Veterans care.
Meet and greet with various industry officials and healthcare leaders that are modernizing facilities, increasing communication, and utilizing API integration strategies.
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QUESTIONS?
Contact us: 1-800-882-8684
Email: enquiry@iqpc.com
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